Certificate of Completion TC-MjcxNzMyfCp8MTA3MTA=
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Certificate of Completion

Is presented to:

Barbara Figuera

For successfully completing:

Customer Success and Decision Making: Fortune 500 Leaders

Instructor

Dr. Gleb Tsipursky

URL

https://teachlr.com/certificate/TC-MjcxNzMyfCp8MTA3MTA=

Issued on June 28, 2022Certificate N° TC-MjcxNzMyfCp8MTA3MTA=
  • Objectives
  • Master customer success & decision making best practices of Fortune 500
  • Remove blindspots that plague customer success & decision making
  • Maximize your desired outcomes in customer success & decision making
  • Develop emotional intelligence in customer success & decision making
  • Feel truly confident in making the right decisions in customer success
  • Plan next steps for your customer success & decision making skills
  • Content
  • Chapter 1: Customer success: Introduction and course textbook packet
    1. 1 Lesson: Customer success: Introduction and course textbook packet
  • Chapter 2: Customer success: Wise decision making manifesto
    1. 1 Lesson: Customer success: Wise decision making manifesto
  • Chapter 3: Customer success: Assessment on dangerous judgment errors in the workplace
    1. 1 Lesson: Customer success: Assessment on dangerous judgment errors in the workplace
  • Chapter 4: Customer success: How to make the best quick decisions
    1. 1 Lesson: Customer success: How to make the best quick decisions
  • Chapter 5: Customer success: Making the best major decisions
    1. 1 Lesson: Customer success: Making the best major decisions
  • Chapter 6: Customer success: Making complex decisions successfully
    1. 1 Lesson: Customer success: Making complex decisions successfully
  • Chapter 7: Customer success: Avoiding failure in implementing major decisions
    1. 1 Lesson: Customer success: Avoiding failure in implementing major decisions
  • Chapter 8: Customer success: Future-proofing your strategic decisions & plans
    1. 1 Lesson: Customer success: Future-proofing your strategic decisions & plans
  • Chapter 9: Customer success: 12 mental skills to defeat cognitive biases
    1. 1 Lesson: Customer success: 12 mental skills to defeat cognitive biases
  • Chapter 10: Extra credit: Customer success: How to deal with irrational colleagues
    1. 1 Lesson: Extra credit: Customer success: How to deal with irrational colleagues
  • Chapter 11: Final lesson: Customer success: Lifelong learning for content mastery
    1. 1 Lesson: ? Learning Objective: Gain resources for lifelong learning to have content maste