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Dr. Gleb Tsipursky

World-renowned thought leader in decision making, overcoming cognitive biases, and future of work

Bio
"Master science-based best practices of Fortune 500 firms" You are getting the benefit of my two decades of experience as a trainer for Fortune 500 leaders at companies such as Aflac, Applied Materials, Entergy, Honda, IBM, Jones Lang LaSalle, Reckitt, Wells Fargo, and Xerox. My expertise also comes from a deep research background as a behavioral scientist with over 15 years in academia. I published 7 best-selling books and over 550 articles in venues like Fortune, Inc Magazine, and USA Today.
City, Country
Columbus, Ohio, United States
Skills
decisionesdecisivenessdecision treecognitive psychologyremote
Interests
BusinessAcademicPersonal Development
Professional Experience
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Disaster Avoidance Experts CEO and Founder 1999 - 2022
Education
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PhD in Behavioral Sciences University of North Carolina at Chapel Hill 2005 - 2011
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    Sales Skills & Future of Work: Fortune 500 Leaders

    Your ability to master sales skills best practices will determine whether you reach your business and career goals in the hybrid and remote future of work of our increasingly-disrupted post-COVID world. Unfortunately, our intuitive leadership style is adapted to pre-pandemic work arrangements in the office, and is poorly suited to the hybrid and remote future of work. Our gut reactions on sales skills best practices in the future of work can’t be trusted, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So how do the leaders of Fortune 500 companies make the right calls on sales skills best practices in the hybrid and remote future of work? They follow evidence-based sales skills best practices as revealed by such research. In this course, you will master techniques for gaining sales skills skills by drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 leaders. After taking this course, you will:• Master sales skills best practices used by Fortune 500 leaders to seize competitive advantage for their bottom lines and careers in the future of work• Maximize productivity, engagement, retention, and morale in the hybrid and remote future of work through sales skills best practices• Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for sales skills• Discover how to lead collaboration and innovation most effectively through sales skills best practices in the hybrid and remote future of work• Learn the dangerous judgment errors called cognitive biases that undermine successful leadership in the future of work and how Fortune 500 leaders defeat them• Feel truly confident about whether you mastered the best sales skills best practices to make the right calls in the hybrid and remote future of work Sounds too good to be true? These methods were successfully used by Aflac, Applied Materials, Entergy, Honda, Jones Lang LaSalle, IBM, Reckitt, Wells Fargo, and Xerox to dramatically improve the skills of their top executives, senior VPs, middle managers, and lower-level supervisors in leading telecommuting teams. I trained the leaders at these Fortune 500 companies, as well as at numerous middle-market companies and quickly-growing startups, on sales skills best practices. More broadly, I served for over 20 years as the CEO of the boutique future-proofing consultancy Disaster Avoidance Experts. Below is a sample testimonial from a recent training. Here’s a recent testimonial from Dan Rooney, Senior Vice President at Jones Lang LaSalle, a company ranked #186 by Fortune, speaking about the impact of my training:• “Thank you for taking time out of your schedule to present to our Consulting team last week. The content was spot-on and provided a unique perspective into building culture, driving innovation and brainstorming across telecommuting and hybrid teams (among other things). I appreciate your willingness to partner leading up to the presentation to ensure the content was tailored for the audience – it made the discussion that much more impactful. I have received positive feedback from a number of team members and look forward to collaborating more in the future!” Here's another recent testimonial by an executive at a Fortune 200 high-tech manufacturing company, whose policy precludes publicly revealing the name of the company:• Dr. Gleb's presentation to our key leaders from around the world illuminated the complexities and need for an innovative strategy to navigate a hybrid workplace and design the future state of work. We found great value in his ability to illustrate common judgment errors, called cognitive biases, that many leaders make by remaining anchored to traditional work norms, instead of adopting new best practices for collaboration, innovation, and performance evaluation in hybrid and fully-remote teams. His presentation generated important conversations about the need to adopt and adapt to these new norms in order to drive retention, productivity and collaboration and attract new talent. Dr. Gleb is an excellent presenter, combining data-driven expertise with an empathetic and engaging speaking style, along with outstanding use of slides. He thoroughly customized his materials to our needs, using our case studies and even learning and speaking our internal company language, while providing clear and specific next steps to integrate his insights into our work. Dr. Gleb is a highly professional, flexible, and easy-to-work-with speaker, and accommodated all of requests gracefully and successfully. His book on this topic distributed to leaders after the presentation was a great bonus. I would highly recommend Dr. Gleb if you want your audience to have a highly customized and thought-provoking experience. I look forward to working with Dr. Gleb again in the future. My best-selling book, Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021), will form the basis for this course. My expertise is featured in a total of 7 best-selling books, including global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019) and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships (New Harbinger, 2020). Further attesting to my global renown, my work was translated into Chinese, German, Russian, Korean, Polish, and other languages. This combination of business and science led to my expertise gaining global recognition. I published over 550 articles and gave over 450 interviews for prominent venues, such as Fortune, USA Today, CNBC, Fast Company, CBS News, Business Insider, Inc. Magazine, and Time. Besides my real-world, pragmatic expertise training and consulting for Fortune 500 companies, I have a strong academic background as a behavioral scientist. I spent 8 years at the University of North Carolina at Chapel Hill, first getting a PhD in the History of Behavioral Science and then serving as a lecturer there. Then, I spent 7 years as a professor at the Ohio State University, where I published dozens of peer-reviewed behavioral science articles in high-quality academic journals such as Behavior and Social Issues and Journal of Social and Political Psychology. Thus, this course is thoroughly informed by cutting-edge research. That's what you can expect in this course: methods used successfully at even the biggest companies to seize competitive advantage, thoroughly informed by cutting-edge research, and featured in top media venues and best-selling books around the globe. The course features the following sections: 1) Sales skills: Introduction and course textbook packetLearning Objective: Learn what the course will be about and get my best-selling book on which the course is based, Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021). 2) Sales skills: What do employees want in the future of work?Learning Objective: Understand employee desires based on large-scale surveys, in-depth case studies, and peer-reviewed articles on employee experiences and preferences on the hybrid and remote future of work 3) Sales skills: Why do leaders make bad decisions about the future of work?Learning Objective: Uncover the dangerous judgment errors that Fortune 500 firm leaders identified as most likely to derail the hybrid and remote future of work 4) Sales skills: Creating a competitive advantage in the future of workLearning Objective: Discover how forward-looking Fortune 500 leaders are creating a competitive advantage through moving to a hybrid and remote future of work model 5) Sales skills: A team-led approach in the future of workLearning Objective: Master the Fortune 500 best practices to determine the set-up and structuring of hybrid and remote future of work models through a team-led approach 6) Sales skills: Redefining office space and funding home offices in the future of workLearning Objective: Master the Fortune 500 best practices of funding home offices and reshaping office space to maximize productivity, wellness, and morale in the hybrid and remote future of work 7) Sales skills: hybrid and remote collaboration in the future of workLearning Objective: Master the Fortune 500 best practices of collaborating effectively in hybrid and remote teams 8) Sales skills: Innovation via intentional asynchronous brainstorming in the future of workLearning Objective: Master the Fortune 500 best practices of intentional asynchronous brainstorming to maximize idea generation for hybrid and remote teams 9) Sales skills: Serendipitous innovation and idea generation in the future of workLearning Objective: Master the Fortune 500 best practices of serendipitous innovation and idea generation in remote and hybrid teams 10) Sales skills: Training and mentoring in the future of workLearning Objective: Master the Fortune 500 best practices of on-the-job training and effective mentoring in hybrid and remote teams 11) Sales skills: How to deal with irrational colleagues about the future of workLearning Objective: Master how to deal with professional colleagues – supervisors, peers, subordinates – who express irrational beliefs and are in denial about the future of work 12) Sales skills: Next steps for lifelong learning in the future of workLearning Objective: Develop a specific plan with next steps for mastery of the course content and lifelong learning So why should you take my course rather than someone else’s alternative course? Simply because this course provides unparalleled value. No one else comes even close to my level of credibility in the course topic:• As a trainer for Fortune 500 companies• As a behavioral scientist• As a best-selling author• As a globally-renowned thought leaderSo if you want an alternative course that doesn’t offer top value and expertise, take someone else’s class. If you want the best, take this course. As part of this course, you will get a complimentary copy of my book, Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021). It will contain the reading assignments for the course. Fortune 500 companies buy this book for their leaders to help them seize competitive advantage in sales skills best practices: you’re getting what they are getting. This is an intermediate-level course: at least a year of real-world experience in a professional setting is required to appreciate the strategies and case studies outlined in the class. Your registration is risk-free. See the terms and conditions for more. I look forward to welcoming you into the world of evidence-based, science-driven techniques tested in the real world of many Fortune 500 companies and numerous middle-market companies and startups. To ensure that you master the secrets of Fortune 500 companies to help yourself seize competitive advantage in sales skills best practices for the sake of your bottom line and your career, register now!

    11111
    1ReviewsTeacher: Dr. Gleb Tsipursky
    Price:Free
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    Sales Skills & Career Planning: Fortune 500 Leaders

    Your sales skills and career planning practices will determine whether your career thrives in the increasingly-disrupted post-COVID future of work. Yet traditional advice to "go with your gut" in sales skills and career planning scenarios so often leads to disasters, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So how do Fortune 500 companies help their leaders and staff make the right calls on even the toughest decisions in sales skills and career planning strategies? They recognize that behavioral science has revealed that our typical approach to sales skills and career planning scenarios suffers from systematic dangerous judgment errors called cognitive biases. Fortunately, recent scholarship has revealed effective yet counterintuitive strategies to enable you to defeat these cognitive biases. In this course, you will learn about and address these dangerous judgment errors, while mastering techniques for sales skills and career planning success drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 companies. After taking this course, you will:• Master sales skills and career planning best practices used by Fortune 500 firms to help their staff seize competitive advantage in their careers• Feel truly confident about making the right call in your sales skills and career planning practices to achieve your full potential and income• Develop a plan with specific next steps to adapt for yourself the methods used by Fortune 500 firms for sales skills and career planning success• Discover the dangerous judgment errors (cognitive biases) that lead to sales skills and career planning disasters & how Fortune 500 firms defeat them• Free yourself of constant ruminations, numerous grey zones, and mental blindspots that plague typical sales skills and career planning scenarios Sounds too good to be true? These methods were successfully used by Aflac, Applied Materials, Entergy, Honda, IBM, Reckitt, Wells Fargo, and Xerox to dramatically improve the sales skills and career planning practices of their leaders and staff. Over the last two decades, I trained the employees at these Fortune 500 companies, as well as at numerous middle-market companies and quickly-growing startups, as the CEO of the boutique future-proofing consultancy Disaster Avoidance Experts. The secrets used by these companies will be revealed in this course. Here’s a recent testimonial from Cheryl Smith, Global Director of Talent Management, Organizational Capabilities, and Diversity at Xerox, a company ranked #415 by Fortune, about the impact of my career plan coaching for her:• “I really like your coaching style. You ask meaningful questions without 'leading the witness.' It's a great fit for executives." Here’s a recent testimonial from Harish Phadke, the Business Manager for the head of the North American Health division at Reckitt, a company ranked #326 by Fortune, about the impact of my training on the Reckitt North American Health Leadership Team:• “Dr. Gleb Tsipursky provided a truly outstanding virtual training on unconscious bias and future-proofing via emotional and social intelligence for the Reckitt North American Health Leadership Team. Exceeding our expectations, Dr Gleb customized his groundbreaking, behavioral science-driven training content to integrate our initiatives, policies, and case studies at Reckitt, expertly targeting our evolving needs. We are delighted to have met Dr. Gleb, and look forward to future opportunities to keep working with him on a training series for the organization. I highly recommend him for anyone who wants to get a rapid grasp of highly relevant topics which influence human behavior in the prevailing challenging times.” Besides such real-world, pragmatic expertise, I have a strong academic background as a behavioral scientist studying career decision making and related fields. I spent 8 years at the University of North Carolina at Chapel Hill, first getting a PhD and then serving as a lecturer there. Then, I spent 7 years as a professor at the Ohio State University’s Decision Sciences Collaborative and History Department. There, I published dozens of peer-reviewed articles on these topics in high-quality academic journals such as Behavior and Social Issues and Journal of Social and Political Psychology. Thus, this course is thoroughly informed by cutting-edge research. This combination of business and science led to my expertise gaining global recognition. I published over 550 articles and gave over 450 interviews for prominent venues, such as Fortune, USA Today, CNBC, Fast Company, CBS News, Business Insider, Inc. Magazine, and Time. My expertise is also featured in my 7 best-selling books, including global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019) and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships (New Harbinger, 2020). Further attesting to my global renown, my work was translated into Chinese, German, Russian, Korean, Polish, Spanish, French, and other languages. That's what you can expect in this course: methods used successfully at even the biggest companies to seize competitive advantage, thoroughly informed by cutting-edge research, and featured in top media venues and best-selling books around the globe. The course features modules with videos and assignments from the course materials textbook packet, delivered in the following order: 1) “Sales skills – Introduction and course textbook packet”: Learn what the course will be about and get my best-selling book on which the course is based. 2) “Sales skills – A truly long-term career”: Learn about the dangerous judgment errors called cognitive biases that block career success and why our minds fall into these dangerous judgment errors 3) “Sales skills – How to not dead-end your career”: Discover and overcome the specific cognitive biases that are most dangerous for dead-ending careers 4) “Sales skills – Influencing key people for your career”: Understand and address the specific cognitive biases that are most important for you to influence key people for their career 5) “Sales skills – How to assess blindspots in your career”: Assess and defeat the impact of various cognitive biases on your career and your workplace 6) “Sales skills – 5 keys to quick, effective career decisions”: Master a research-driven technique to make the best quick career decisions where you just need a “good enough” answer 7) “Sales skills – 8 steps to making the best major career decisions”: Master a research-driven technique to make the best major career decisions where you need the best answer possible 8) “Sales skills – How to failure-proof your career decisions”: Master a research-driven technique to minimize failure and maximize success when implementing major career decisions 9) “Sales skills – 7 steps to creating your career strategic plan”: Master a research-driven technique to develop a strategic plan for your career 10) “Sales skills – Next steps for lifelong learning”: Develop a specific plan with next steps for mastery of the course content and lifelong learning So why should you take my course rather than someone else’s alternative course? Simply because this course provides unparalleled value. Consider my level of credibility in the course topic:• As a trainer for Fortune 500 companies• As a behavioral scientist• As a best-selling author• As a globally-renowned thought leaderSo if you want a lower-value alternative, take someone else’s class. If you want the best, take this course. Here’s another reason to register now. Once you register, you'll get access to the textbook course materials packet. The packet consists of my best-selling book, my assessment on dangerous judgment errors, 3 manuals on techniques for career decision making, and 4 decision aids, all of which sell for over $35 combined. Fortune 500 firms get this packet to help their leaders and staff seize competitive advantage in their careers: you’re getting what they are getting. This is an intermediate-level course: at least a year of real-world professional experience is required to appreciate the strategies and case studies outlined in the class. Your registration is risk-free. See the terms and conditions for more. I look forward to welcoming you into the world of evidence-based, science-driven techniques tested in the real world of many Fortune 500 companies and numerous middle-market companies and startups. To ensure that you master the secrets of Fortune 500 firms to help yourself seize competitive advantage in your sales skills and career planning practices, register now!

    00000
    0ReviewsTeacher: Dr. Gleb Tsipursky
    Price:Free
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    Business Process Management and Decision Making: Fortune 500

    Your ability to master business process management and decision making best practices will determine whether you reach your business and career goals in our increasingly-disrupted post-COVID future of work. Yet traditional advice to "go with your gut" in business process management and decision making scenarios so often leads to disasters that devastate company bottom lines and bring down high-flying careers, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So what are the best practices used by the leaders of Fortune 500 companies to make the right calls in even the toughest business process management and decision making scenarios to maximize company bottom lines and advance their own careers? These leaders recognize that science has revealed how our typical approach to business process management and decision making situations suffers from systematic dangerous judgment errors called cognitive biases. These mental blindspots often lead us into business process management and decision making disasters that drastically undermine our desired outcomes and goals. Fortunately, recent scholarship has shown effective yet counterintuitive strategies to enable you to defeat these cognitive biases and help optimize your bottom line and your career. In this course, you will learn about and address these dangerous judgment errors, while mastering techniques for all types of business process management and decision making scenarios drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 company leaders to help you and your teams reach your professional goals. After taking this course, you will:• Master business process management and decision making best practices used by Fortune 500 leaders to seize competitive advantage for their bottom line and career• Free yourself of constant ruminations, numerous grey zones, and blindspots that plague business process management and decision making skills, blocking your goal achievement• Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for business process management and decision making scenarios• Discover the dangerous judgment errors called cognitive biases that lead to business process management and decision making disasters for your business objectives• Maximize your desired outcomes by defeating cognitive biases via science-based business process management and decision making techniques used by Fortune 500 leaders• Feel truly confident about whether you made the right call in your business process management and decision making skills to reach your business and career goals Sounds too good to be true? These methods were successfully used by Aflac, Applied Materials, Entergy, Honda, IBM, JLL, Reckitt, Wells Fargo, and Xerox to dramatically improve the skills of their top executives, senior VPs, middle managers, and lower-level supervisors in business process management and decision making scenarios. Over the last two decades, I trained the leaders at these Fortune 500 companies, as well as at numerous middle-market companies and quickly-growing startups as the CEO of the boutique future-proofing consultancy Disaster Avoidance Experts. The secrets used by these companies will be revealed in this course. Here’s a recent testimonial from John Elnitsky, the head of the nuclear division of Entergy, a company ranked #299 by Fortune, speaking about the impact of my training on the leaders of the nuclear industry:• “We at Entergy hired Dr. Gleb as the opening keynote speaker to set the tone for the annual nuclear utility industry conference, hoping he would give a wake-up call about the threats and risks facing us and what steps we can take to prepare. Well, what he delivered exceeded our expectations. His keynote was the talk of the conference, widely described by attendees as giving the nuclear industry ‘the kick in the pants we needed to jump-start critically important initiatives to address the threats he outlined.’ Thank you Dr. Gleb!” Here’s a recent testimonial from Harish Phadke, the Business Manager for the head of the North American Health division at Reckitt, a company ranked #326 by Fortune, about the impact of my training on the Reckitt North American Health Leadership Team:• “Dr. Gleb Tsipursky provided a truly outstanding virtual training on unconscious bias and future-proofing via emotional and social intelligence for the Reckitt North American Health Leadership Team. Exceeding our expectations, Dr Gleb customized his groundbreaking, behavioral science-driven training content to integrate our initiatives, policies, and case studies at Reckitt, expertly targeting our evolving needs. We are delighted to have met Dr. Gleb, and look forward to future opportunities to keep working with him on a training series for the organization. I highly recommend him for anyone who wants to get a rapid grasp of highly relevant topics which influence human behavior in the prevailing challenging times.” Besides such real-world, pragmatic expertise, I have a strong academic background as a behavioral scientist studying business process management, decision making, and related fields. I spent 8 years at the University of North Carolina at Chapel Hill, first getting a PhD in the History of Behavioral Science and then serving as a lecturer there. Then, I spent 7 years as a professor at the Ohio State University, where I published dozens of peer-reviewed articles on this topic in high-quality academic journals such as Behavior and Social Issues and Journal of Social and Political Psychology. Thus, this course is thoroughly informed by cutting-edge research. This combination of business and science led to my expertise gaining global recognition. I published over 550 articles and gave over 450 interviews for prominent venues, such as Fortune, USA Today, CNBC, Fast Company, CBS News, Business Insider, Inc. Magazine, and Time. My expertise is also featured in my 7 best-selling books, including global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019) and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships (New Harbinger, 2020). Further attesting to my global renown, my work was translated into Chinese, German, Russian, Korean, Polish, and other languages. That's what you can expect in this course: methods used successfully by leaders at the biggest companies to seize competitive advantage for their bottom lines and careers, thoroughly informed by cutting-edge research, and featured in top media venues and best-selling books around the globe. The course features lessons with videos and assignments from the course materials textbook packet, delivered in the following order. Lesson 1: Business process management: Introduction and course textbook packetLearning Objective: Learn what the course will be about and get my best-selling book, manuals, and decision aids on which the course is based Lecture 2: Business process management: Wise decision making manifestoLearning Objective: Discover the structure of our minds and why typical decision making advice so often results in disasters, and how to use Fortune 500 best practices to get the best outcomes Lecture 3: Business process management: Assessment on dangerous judgment errors in the workplaceLearning Objective: Take the "Assessment on Dangerous Judgment Errors in the Workplace," to help you learn which decision making cognitive biases are most problematic for you and your team Lecture 4: Business process management: How to make the best quick decisionsLearning Objective: Master a technique for making quick and effective decisions on any choices where you just need a "good enough" answer Lecture 5: Business process management: Making the best major decisionsLearning Objective: Master a technique for making major decisions where you or your team wants the best answer possible, rather than settling for "good enough" Lecture 6: Business process management: Making complex decisions successfullyLearning Objective: Master a technique for making complex decisions with a number of different options that each have certain strengths and weaknesses Lecture 7: Business process management: Avoiding failure in implementing major decisions and projectsLearning Objective: Master a technique for avoiding failures and maximizing success when implementing major and/or complex decisions and strategies Lecture 8: Business process management: Future-proofing your strategic decisions and strategic plansLearning Objective: Master a technique for future-proofing your strategic decision making and strategic planning Lecture 9: Business process management: 12 mental skills to defeat cognitive biasesLearning Objective: Master the mental habits necessary for addressing cognitive biases and recognizing when and how you should deploy all the techniques you've learned earlier Lecture 10: Business process management: How to deal with irrational colleagues in denialLearning Objective: Master a technique for how to deal with professional colleagues – supervisors, peers, subordinates – who express irrational beliefs and are in denial Final Lesson: Business process management: Lifelong learning for content masteryLearning Objective: Gain resources for lifelong learning to have content mastery So why should you take my course rather than someone else’s alternative Udemy course? Simply because this course provides unparalleled value. No one else on this platform comes even close to my level of credibility in the course topic:• As a trainer for Fortune 500 companies• As a behavioral scientist• As a best-selling author• As a globally-renowned thought leaderSo if you want an alternative course that doesn’t offer top value and expertise, take someone else’s class. If you want the best, take this course. Here’s another reason to register now. Once you register, you'll get access to the core textbook course materials packet. The packet consists of my best-selling book, my assessment on dangerous judgment errors, 4 manuals on business process management and decision making techniques, and 6 decision aids, all of which sell for over $50 combined. Fortune 500 companies buy this packet for their leadership teams to help them seize competitive advantage in their business process management and decision making skills: you’re getting what they are getting. This is an intermediate-level course: at least a year of real-world professional experience is required to appreciate the strategies and case studies outlined in the class. Your registration is risk-free. See the terms and conditions for more. I look forward to welcoming you into the world of evidence-based, science-driven techniques tested in the real world of many Fortune 500 companies and numerous middle-market companies and business process managements. To ensure that you master the best practices of Fortune 500 companies to help yourself seize competitive advantage for your bottom line and career in business process management and decision making skills, register now!

    00000
    0ReviewsTeacher: Dr. Gleb Tsipursky
    Price:Free
  • cover

    Customer Success Management and Decision Making: Fortune 500

    Your ability to master customer success management and decision making best practices will determine whether you reach your business and career goals in our increasingly-disrupted post-COVID future of work. Yet traditional advice to "go with your gut" in customer success management and decision making scenarios so often leads to disasters that devastate company bottom lines and bring down high-flying careers, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So what are the best practices used by the leaders of Fortune 500 companies to make the right calls in even the toughest customer success management and decision making scenarios to maximize company bottom lines and advance their own careers? These leaders recognize that science has revealed how our typical approach to customer success management and decision making situations suffers from systematic dangerous judgment errors called cognitive biases. These mental blindspots often lead us into customer success management and decision making disasters that drastically undermine our desired outcomes and goals. Fortunately, recent scholarship has shown effective yet counterintuitive strategies to enable you to defeat these cognitive biases and help optimize your bottom line and your career. In this course, you will learn about and address these dangerous judgment errors, while mastering techniques for all types of customer success management and decision making scenarios drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 company leaders to help you and your teams reach your professional goals. After taking this course, you will:• Master customer success management and decision making best practices used by Fortune 500 leaders to seize competitive advantage for their bottom line and career• Free yourself of constant ruminations, numerous grey zones, and blindspots that plague customer success management and decision making skills, blocking your goal achievement• Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for customer success management and decision making scenarios• Discover the dangerous judgment errors called cognitive biases that lead to customer success management and decision making disasters for your business objectives• Maximize your desired outcomes by defeating cognitive biases via science-based customer success management and decision making techniques used by Fortune 500 leaders• Feel truly confident about whether you made the right call in your customer success management and decision making skills to reach your business and career goals Sounds too good to be true? These methods were successfully used by Aflac, Applied Materials, Entergy, Honda, IBM, JLL, Reckitt, Wells Fargo, and Xerox to dramatically improve the skills of their top executives, senior VPs, middle managers, and lower-level supervisors in customer success management and decision making scenarios. Over the last two decades, I trained the leaders at these Fortune 500 companies, as well as at numerous middle-market companies and quickly-growing startups as the CEO of the boutique future-proofing consultancy Disaster Avoidance Experts. The secrets used by these companies will be revealed in this course. Here’s a recent testimonial from John Elnitsky, the head of the nuclear division of Entergy, a company ranked #299 by Fortune, speaking about the impact of my training on the leaders of the nuclear industry:• “We at Entergy hired Dr. Gleb as the opening keynote speaker to set the tone for the annual nuclear utility industry conference, hoping he would give a wake-up call about the threats and risks facing us and what steps we can take to prepare. Well, what he delivered exceeded our expectations. His keynote was the talk of the conference, widely described by attendees as giving the nuclear industry ‘the kick in the pants we needed to jump-start critically important initiatives to address the threats he outlined.’ Thank you Dr. Gleb!” Here’s a recent testimonial from Harish Phadke, the Business Manager for the head of the North American Health division at Reckitt, a company ranked #326 by Fortune, about the impact of my training on the Reckitt North American Health Leadership Team:• “Dr. Gleb Tsipursky provided a truly outstanding virtual training on unconscious bias and future-proofing via emotional and social intelligence for the Reckitt North American Health Leadership Team. Exceeding our expectations, Dr Gleb customized his groundbreaking, behavioral science-driven training content to integrate our initiatives, policies, and case studies at Reckitt, expertly targeting our evolving needs. We are delighted to have met Dr. Gleb, and look forward to future opportunities to keep working with him on a training series for the organization. I highly recommend him for anyone who wants to get a rapid grasp of highly relevant topics which influence human behavior in the prevailing challenging times.” Besides such real-world, pragmatic expertise, I have a strong academic background as a behavioral scientist studying customer success management, decision making, and related fields. I spent 8 years at the University of North Carolina at Chapel Hill, first getting a PhD in the History of Behavioral Science and then serving as a lecturer there. Then, I spent 7 years as a professor at the Ohio State University, where I published dozens of peer-reviewed articles on this topic in high-quality academic journals such as Behavior and Social Issues and Journal of Social and Political Psychology. Thus, this course is thoroughly informed by cutting-edge research. This combination of business and science led to my expertise gaining global recognition. I published over 550 articles and gave over 450 interviews for prominent venues, such as Fortune, USA Today, CNBC, Fast Company, CBS News, Business Insider, Inc. Magazine, and Time. My expertise is also featured in my 7 best-selling books, including global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019) and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships (New Harbinger, 2020). Further attesting to my global renown, my work was translated into Chinese, German, Russian, Korean, Polish, and other languages. That's what you can expect in this course: methods used successfully by leaders at the biggest companies to seize competitive advantage for their bottom lines and careers, thoroughly informed by cutting-edge research, and featured in top media venues and best-selling books around the globe. The course features lessons with videos and assignments from the course materials textbook packet, delivered in the following order. Lesson 1: Customer success management: Introduction and course textbook packetLearning Objective: Learn what the course will be about and get my best-selling book, manuals, and decision aids on which the course is based Lecture 2: Customer success management: Wise decision making manifestoLearning Objective: Discover the structure of our minds and why typical decision making advice so often results in disasters, and how to use Fortune 500 best practices to get the best outcomes Lecture 3: Customer success management: Assessment on dangerous judgment errors in the workplaceLearning Objective: Take the "Assessment on Dangerous Judgment Errors in the Workplace," to help you learn which decision making cognitive biases are most problematic for you and your team Lecture 4: Customer success management: How to make the best quick decisionsLearning Objective: Master a technique for making quick and effective decisions on any choices where you just need a "good enough" answer Lecture 5: Customer success management: Making the best major decisionsLearning Objective: Master a technique for making major decisions where you or your team wants the best answer possible, rather than settling for "good enough" Lecture 6: Customer success management: Making complex decisions successfullyLearning Objective: Master a technique for making complex decisions with a number of different options that each have certain strengths and weaknesses Lecture 7: Customer success management: Avoiding failure in implementing major decisions and projectsLearning Objective: Master a technique for avoiding failures and maximizing success when implementing major and/or complex decisions and strategies Lecture 8: Customer success management: Future-proofing your strategic decisions and strategic plansLearning Objective: Master a technique for future-proofing your strategic decision making and strategic planning Lecture 9: Customer success management: 12 mental skills to defeat cognitive biasesLearning Objective: Master the mental habits necessary for addressing cognitive biases and recognizing when and how you should deploy all the techniques you've learned earlier Lecture 10: Customer success management: How to deal with irrational colleagues in denialLearning Objective: Master a technique for how to deal with professional colleagues – supervisors, peers, subordinates – who express irrational beliefs and are in denial Final Lesson: Customer success management: Lifelong learning for content masteryLearning Objective: Gain resources for lifelong learning to have content mastery So why should you take my course rather than someone else’s alternative Udemy course? Simply because this course provides unparalleled value. No one else on this platform comes even close to my level of credibility in the course topic:• As a trainer for Fortune 500 companies• As a behavioral scientist• As a best-selling author• As a globally-renowned thought leaderSo if you want an alternative course that doesn’t offer top value and expertise, take someone else’s class. If you want the best, take this course. Here’s another reason to register now. Once you register, you'll get access to the core textbook course materials packet. The packet consists of my best-selling book, my assessment on dangerous judgment errors, 4 manuals on customer success management and decision making techniques, and 6 decision aids, all of which sell for over $50 combined. Fortune 500 companies buy this packet for their leadership teams to help them seize competitive advantage in their customer success management and decision making skills: you’re getting what they are getting. This is an intermediate-level course: at least a year of real-world professional experience is required to appreciate the strategies and case studies outlined in the class. Your registration is risk-free. See the terms and conditions for more. I look forward to welcoming you into the world of evidence-based, science-driven techniques tested in the real world of many Fortune 500 companies and numerous middle-market companies and customer success management. To ensure that you master the best practices of Fortune 500 companies to help yourself seize competitive advantage for your bottom line and career in customer success management and decision making skills, register now!

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    0ReviewsTeacher: Dr. Gleb Tsipursky
    Price:Free
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    Customer Success and Decision Making: Fortune 500 Leaders

    Your ability to master customer success and decision making best practices will determine whether you reach your business and career goals in our increasingly-disrupted post-COVID future of work. Yet traditional advice to "go with your gut" in customer success and decision making scenarios so often leads to disasters that devastate company bottom lines and bring down high-flying careers, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So what are the best practices used by the leaders of Fortune 500 companies to make the right calls in even the toughest customer success and decision making scenarios to maximize company bottom lines and advance their own careers? These leaders recognize that science has revealed how our typical approach to customer success and decision making situations suffers from systematic dangerous judgment errors called cognitive biases. These mental blindspots often lead us into customer success and decision making disasters that drastically undermine our desired outcomes and goals. Fortunately, recent scholarship has shown effective yet counterintuitive strategies to enable you to defeat these cognitive biases and help optimize your bottom line and your career. In this course, you will learn about and address these dangerous judgment errors, while mastering techniques for all types of customer success and decision making scenarios drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 company leaders to help you and your teams reach your professional goals. After taking this course, you will:• Master customer success and decision making best practices used by Fortune 500 leaders to seize competitive advantage for their bottom line and career• Free yourself of constant ruminations, numerous grey zones, and blindspots that plague customer success and decision making skills, blocking your goal achievement• Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for customer success and decision making scenarios• Discover the dangerous judgment errors called cognitive biases that lead to customer success and decision making disasters for your business objectives• Maximize your desired outcomes by defeating cognitive biases via science-based customer success and decision making techniques used by Fortune 500 leaders• Feel truly confident about whether you made the right call in your customer success and decision making skills to reach your business and career goals Sounds too good to be true? These methods were successfully used by Aflac, Applied Materials, Entergy, Honda, IBM, JLL, Reckitt, Wells Fargo, and Xerox to dramatically improve the skills of their top executives, senior VPs, middle managers, and lower-level supervisors in customer success and decision making scenarios. Over the last two decades, I trained the leaders at these Fortune 500 companies, as well as at numerous middle-market companies and quickly-growing startups as the CEO of the boutique future-proofing consultancy Disaster Avoidance Experts. The secrets used by these companies will be revealed in this course. Here’s a recent testimonial from John Elnitsky, the head of the nuclear division of Entergy, a company ranked #299 by Fortune, speaking about the impact of my training on the leaders of the nuclear industry:• “We at Entergy hired Dr. Gleb as the opening keynote speaker to set the tone for the annual nuclear utility industry conference, hoping he would give a wake-up call about the threats and risks facing us and what steps we can take to prepare. Well, what he delivered exceeded our expectations. His keynote was the talk of the conference, widely described by attendees as giving the nuclear industry ‘the kick in the pants we needed to jump-start critically important initiatives to address the threats he outlined.’ Thank you Dr. Gleb!” Here’s a recent testimonial from Harish Phadke, the Business Manager for the head of the North American Health division at Reckitt, a company ranked #326 by Fortune, about the impact of my training on the Reckitt North American Health Leadership Team:• “Dr. Gleb Tsipursky provided a truly outstanding virtual training on unconscious bias and future-proofing via emotional and social intelligence for the Reckitt North American Health Leadership Team. Exceeding our expectations, Dr Gleb customized his groundbreaking, behavioral science-driven training content to integrate our initiatives, policies, and case studies at Reckitt, expertly targeting our evolving needs. We are delighted to have met Dr. Gleb, and look forward to future opportunities to keep working with him on a training series for the organization. I highly recommend him for anyone who wants to get a rapid grasp of highly relevant topics which influence human behavior in the prevailing challenging times.” Besides such real-world, pragmatic expertise, I have a strong academic background as a behavioral scientist studying customer success, decision making, and related fields. I spent 8 years at the University of North Carolina at Chapel Hill, first getting a PhD in the History of Behavioral Science and then serving as a lecturer there. Then, I spent 7 years as a professor at the Ohio State University, where I published dozens of peer-reviewed articles on this topic in high-quality academic journals such as Behavior and Social Issues and Journal of Social and Political Psychology. Thus, this course is thoroughly informed by cutting-edge research. This combination of business and science led to my expertise gaining global recognition. I published over 550 articles and gave over 450 interviews for prominent venues, such as Fortune, USA Today, CNBC, Fast Company, CBS News, Business Insider, Inc. Magazine, and Time. My expertise is also featured in my 7 best-selling books, including global best-sellers Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019) and The Blindspots Between Us: How to Overcome Unconscious Cognitive Bias and Build Better Relationships (New Harbinger, 2020). Further attesting to my global renown, my work was translated into Chinese, German, Russian, Korean, Polish, and other languages. That's what you can expect in this course: methods used successfully by leaders at the biggest companies to seize competitive advantage for their bottom lines and careers, thoroughly informed by cutting-edge research, and featured in top media venues and best-selling books around the globe. The course features lessons with videos and assignments from the course materials textbook packet, delivered in the following order. Lesson 1: Customer success: Introduction and course textbook packetLearning Objective: Learn what the course will be about and get my best-selling book, manuals, and decision aids on which the course is based Lecture 2: Customer success: Wise decision making manifestoLearning Objective: Discover the structure of our minds and why typical decision making advice so often results in disasters, and how to use Fortune 500 best practices to get the best outcomes Lecture 3: Customer success: Assessment on dangerous judgment errors in the workplaceLearning Objective: Take the "Assessment on Dangerous Judgment Errors in the Workplace," to help you learn which decision making cognitive biases are most problematic for you and your team Lecture 4: Customer success: How to make the best quick decisionsLearning Objective: Master a technique for making quick and effective decisions on any choices where you just need a "good enough" answer Lecture 5: Customer success: Making the best major decisionsLearning Objective: Master a technique for making major decisions where you or your team wants the best answer possible, rather than settling for "good enough" Lecture 6: Customer success: Making complex decisions successfullyLearning Objective: Master a technique for making complex decisions with a number of different options that each have certain strengths and weaknesses Lecture 7: Customer success: Avoiding failure in implementing major decisions and projectsLearning Objective: Master a technique for avoiding failures and maximizing success when implementing major and/or complex decisions and strategies Lecture 8: Customer success: Future-proofing your strategic decisions and strategic plansLearning Objective: Master a technique for future-proofing your strategic decision making and strategic planning Lecture 9: Customer success: 12 mental skills to defeat cognitive biasesLearning Objective: Master the mental habits necessary for addressing cognitive biases and recognizing when and how you should deploy all the techniques you've learned earlier Lecture 10: Customer success: How to deal with irrational colleagues in denialLearning Objective: Master a technique for how to deal with professional colleagues – supervisors, peers, subordinates – who express irrational beliefs and are in denial Final Lesson: Customer success: Lifelong learning for content masteryLearning Objective: Gain resources for lifelong learning to have content mastery So why should you take my course rather than someone else’s alternative Udemy course? Simply because this course provides unparalleled value. No one else on this platform comes even close to my level of credibility in the course topic:• As a trainer for Fortune 500 companies• As a behavioral scientist• As a best-selling author• As a globally-renowned thought leaderSo if you want an alternative course that doesn’t offer top value and expertise, take someone else’s class. If you want the best, take this course. Here’s another reason to register now. Once you register, you'll get access to the core textbook course materials packet. The packet consists of my best-selling book, my assessment on dangerous judgment errors, 4 manuals on customer success and decision making techniques, and 6 decision aids, all of which sell for over $50 combined. Fortune 500 companies buy this packet for their leadership teams to help them seize competitive advantage in their customer success and decision making skills: you’re getting what they are getting. This is an intermediate-level course: at least a year of real-world professional experience is required to appreciate the strategies and case studies outlined in the class. Your registration is risk-free. See the terms and conditions for more. I look forward to welcoming you into the world of evidence-based, science-driven techniques tested in the real world of many Fortune 500 companies and numerous middle-market companies and customer success. To ensure that you master the best practices of Fortune 500 companies to help yourself seize competitive advantage for your bottom line and career in customer success and decision making skills, register now!

    00000
    0ReviewsTeacher: Dr. Gleb Tsipursky
    Price:Free